Frequently asked questions
Practical information before you begin
Concise answers about registration, subscriptions, attendance, authorisation, privacy, and support.
Need another answer?How does an account start?
The account begins with email and mobile verification. The team then reviews guardian and child data before activating services that require approval.
When does a subscription become active?
The portal shows invoices, payments, and balances separately. An unpaid order does not grant active service.
How does pickup authorisation work?
A guardian can create and submit an authorisation for review. Versions are preserved, and expired or suspended authorisations are not accepted.